| Answers |
Pre-Sales
Questions
- Is
there a minimum time contract/commitment?
Not at all. You can pay monthly, quarterly, or yearly. You can
also cancel at any time. (see the Acceptable
Use Policy for policies regarding this).
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- How
soon will my account be set up and ready for use?
Your account will be set up within 15 minutes. Your site can
be uploaded to our servers immediately after receiving the welcome
email, which will contain the IP address for your account, plus
the password for the username chosen during signup. In fact,
we recommend that clients start uploading their site as soon
as possible after setup is complete, so that once domain transfer
is completed, the site will be available for use by your visitors.
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- Do
I have access to update my site 24 hours a day?
Absolutely. Whether you're a day person or a night owl, your
site is available for you to update.
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- Can
you register a domain name for me? Can you set up domains other
than .com, .org, and .net?
We can register .com, .org, and .net names for $15/year, with
you as the registrant. We can also assist with registering other
domains, as well (fees for registering other domains will vary
by country). Please check our domain
registration form and pricing to claim your domain today.
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- Do
you offer a money back guarantee?
Yes. If for any reason during the first 30 days as a ClaimTheWeb
customer, you are not completely satisfied with any of our services,
we will cancel your account and refund your money for that month's
service.
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- I
see some hosts offering "unlimited bandwidth". Why don't you
offer this?
Technically speaking, there is no such thing as "unlimited bandwidth".
Someone has to pay for the traffic somewhere - and if you check
the fine print of some service agreements from companies who
claim to offer unlimited bandwidth, you'll probably find that
they do charge for traffic over a certain amount. We dispense
with the fine print.
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- Do
you host Adult sites, warez sites or sites containing illegal
material?
No. Please see our Acceptable
Use Policy for policies regarding this.
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- Is
my site backed up and how often?
Yes backups are done daily on all servers, a daily incremental
back up and a monthly full backup. The full and incremental
backups are stored for one month and kept until the next full backup
is performed.
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- How
fast are your connections?
The network at the facility where our servers are located is a mix of
Tier 1 bandwidth providers, including Sprint, Qwest, TimeWarner Telecom (TWC),
AT&T, and Level3, with dual-entry fiber rings. Connectivity is via DS-1s,
DS-3s, and OC-12s provided by the facility operator, and further includes
a private transport network between Jacksonville, Tampa, Charlotte, and Raleigh.
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- What
are your server specifications?
The standard server type is: dual Xeon 2.4 Ghz processors,
2 G of RAM, and a primary hard drive for client data. All servers run
Red Hat Linux and Apache web server.
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Technical
Questions
- I
changed my control panel password and now I can't get in.
Passwords are case sensitive and are limited to 8 characters.
If you entered a password longer than 8 characters please try
entering the first 8 characters when logging into your control
panel.
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- How
do I get my email?
If you're familiar with your email client's setup, use the following
information to retrieve email from your POP account: Incoming
mail (POP3) server: mail.yourdomain.com Outgoing mail (SMTP)
server: Use your ISP's outgoing mail server.
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- I
want to get started right away, but my domain name hasn't transferred/isn't
in the database yet. How do I do it?
You can upload your page(s) immediately by pointing your FTP
client to the IP address you were asssigned when you opened
your account. After your domain is fully propagated through
the system, you can upload to ftp.yourdomain.com.
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- Do
you have a secure certificate that I can use?
Yes, or you can use your own. Please contact our Support
Center for more information about secure certificates.
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- What
is the path to perl?
#!/usr/local/bin/perl
other
common script paths are: /home/username/public_html/folder/file.whatever
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- Where
should I put CGI scripts for my domain?
All CGI scripts should be uploaded to the cgi-bin folder,located
under the www folder, for your domain. Be sure to follow the
instructioins for the script you are uploading regarding setting
permissions on the files and folders you create, as they vary
from script to script
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- I
uploaded my files, but I don't see my page?
Make
sure you have uploaded your file to the public_html directory.
Within the public_html directory we have a placed our default
index.html page that says "This site is preparing to ClaimTheWeb.
Are you?", Please delete or overwrite this file called index.html
with your own index.html file. If you do not replace that file
then anyone going to yourdomain.com will still see our default
page instead of your content.
This is the order in which the web server looks for a page to
put up as the "home" page: >Directory-Index default.htm, index.phtml,
index.pht, index.cgi, index.shtml, index.html, welcome.cgi,
welcome.html and index.htm
Notice that "home.html" is NOT on the list and so will not show
up as your home page. You would need to rename it.
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Account
and Billing Questions
- Can
I upgrade my plan or features later?
You can purchase new or expanded features, or upgrade to a new
plan right from your billing
control panel. There is no set up fee for upgrading.
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- How
can I check/change my account information?
Your control panel will have all the information about your
account, including number of POP accounts and amount of disk
space available, the current bandwidth usage for your account,
billing information, etc. If you have questions that are not
answered there, please contact our technical support department.
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- How
do I change my user name?
You can change your personal information via the Help Desk.
Go to the Help Desk at and fill out a trouble ticket explaining your changes. Click
Submit at the bottom of the screen.
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- How
can I change my billing method?
You can change your billing method and account information via
this link. Go to https://www.claimtheweb.com/billing and type your user name and password that was sent to you when
you signed up.
After changing your information, be sure to click the submit
button at the bottom of the page - if you do not, any changes
you have made will not be entered into the database.
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E-commerce Questions
- What is a merchant account and how do I apply?
A merchant account is a bank account that tracks and transfers all credit card transactions on your web site. It allows you to accept credit card payments in real time. To open an account you need to apply for one. Claim the Web offer affordable Credit Card processing. Please sign up by clicking on this link
Merchant Application. If you have any question please contact us.
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- What level of technical knowledge is needed to use the Shopping cart?
No special technical knowledge is needed to use CTW Shopping cart software. Our easy-to-use, shopping cart comes with detailed and easy to read manuals and videos to help the most inexperieinced shopping cart user. We also have a 24/7 support staff waiting to help.
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- How many products can I start with, and how much does it cost to add more products as my business grows?
All carts begin on our starting Ecom Plan 1 of 700Mb. Hundreds of product pictures can be hosted under 700Mb within your shopping cart. If you need additional hosting space you may upgrade to Ecom 2 @ $75/mo = 1050Mb or Ecom 3 @ $100/mo =1500Mb or Ecom 4 @ $125/mo 2500.
If you have special needs please contact us.
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- Does Claim The Web charge fees per transaction?
No, Claim The Web does not charge transaction fees or any other hidden fees when you use our shopping cart.
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